1. Who We Are
Grass Masters Lawn Care is a lawn care and property service provider serving Brampton, Ontario and surrounding areas. This Privacy Policy applies to information collected through our website, contact forms, phone calls, text messages, email communications, and service inquiries.
2. Information We Collect
We may collect personal information you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Property address
- Service details or quote request information
- Any information you provide through forms, calls, texts, or emails
We may also collect certain technical information automatically when you use our website, such as:
- IP address
- Browser type and device information
- Pages visited and website activity
- Referral source and general analytics data
3. How We Use Information
We may use your information to:
- Respond to inquiries and quote requests
- Schedule, provide, and manage services
- Communicate with you about appointments, services, and follow-ups
- Send service updates, reminders, or customer support messages
- Improve our website, services, and customer experience
- Maintain business records and internal operations
- Send promotional messages where permitted by law or where consent has been provided
4. Consent
By submitting your information to us, contacting us, or using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, subject to applicable law.
If you choose to receive promotional emails or text messages from us, you may opt out at any time using the unsubscribe method in the message or by contacting us directly.
5. Cookies and Website Analytics
Our website may use cookies, pixels, and similar technologies to improve site functionality, understand website traffic, and support advertising or remarketing efforts. You can usually modify your browser settings to disable cookies, but some features of the website may not function properly.
6. Sharing of Information
We do not sell your personal information. We may share information with trusted service providers or platforms that help us operate our business, such as:
- Website and hosting providers
- CRM and lead management platforms
- Scheduling, communications, or automation tools
- Payment processors
- Advertising or analytics providers
We may also disclose information where required to comply with applicable law, legal process, regulatory requests, or to protect our legal rights.
7. Data Retention
We retain personal information only for as long as reasonably necessary for business, legal, operational, or recordkeeping purposes, or as otherwise required by law.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
10. Your Choices and Requests
Subject to applicable law, you may request access to or correction of the personal information we hold about you. To make a request, please contact us using the contact information below.
11. Children’s Privacy
Our website and services are intended for adults and property owners. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective or last updated date.
13. Contact Us
If you have questions about this Privacy Policy or want to request access to, correction of, or deletion of your information, please contact:
Grass Masters Lawn Care
Brampton, Ontario
Phone: (647) 500-4736
Email: [email protected]